Partner with the Best
Since 1995, NTM’s sole focus has been on providing life science researchers with the most innovative information management solutions available. Our experience provides assurance that we have the necessary knowledge of your business, as well as the expertise, to provide the critical level of professional services needed to ensure success at every stage of the business relationship.
System Evaluation & Selection
Whether your goal is to replace a manual system or to migrate from an outdated legacy system, NTM understands that the evaluation and selection of a research information system that meets all of your needs is a critical step. We believe our responsibility to clients begins at this stage and work to provide all the information you need, including comprehensive product information, live product demonstrations, proof of principle, business and software consulting, and client references–so you can make the best-informed system selection decision possible.
Business Consulting & Needs Assessment
NTM lends its expertise and guidance to each client during the essential needs assessment and system design process. If requested, we can supplement requirements you have identified with our own specific knowledge of best industry practices. Then, utilizing our expertise in software and systems design, we work with your team to design the optimal system configuration that meets all site requirements.
Application Engineering
Once requirements have been identified, our team of Software Engineers goes to work ensuring that your software meets all unique site requirements. If required, NTM Engineers can customize the software for you, develop interfaces to other information systems, and migrate historical data.
Implementation and Project Management
While each implementation is unique, NTM has many years of experience with successful installations at research organizations of all sizes and levels of complexity. Working as part of your Site Project team, we provide our expertise throughout the entire project planning and implementation phases.
Training
Our Business Specialists are experts in the industry and in the practical application and use of NTM software products, and provide quality staff training on the software installed at your site. We are also available to provide additional online training or onsite retraining at any time.
Technical Support
Once your system is in production, the NTM Technical Support group is available via phone or email to readily assist you in any way necessary.